David Ord Byers

480 North McDonough Rd.
Griffin, GA 30223
August 7th, 2009
Detailed Metals
1149 Uniform Rd.
Griffin, GA 30224
To: The entire staff of Detailed Metals
I am send this letter to thank you for the outstanding customer
service I received from your company. I have had two separate occasions
to do business with your company, and both were excellent.
The first was about 8 months ago, when I had a metal roofing
system installed on my house and detached garage. Mr. Kane Shavers and
his crew not only met my expectations, but exceeded them in every way.
They displayed a courteous, well knowledge, professional attitude that
is hard to find. I asked many questions because this was something I
didn't have any experience in, other than my own research. They always
took the time to answer, and explain all of my questions. Making sure
the job was absolutely correct, to walking around and cleaning up even
the smallest debris every day, showed me that they paid attention to the
smallest details. This insured me that this was a quality job being
completed, as if it was one of their own houses. A job well done to the
entire crew!
The second occasion was last week. I decided to take on the
project of roofing a gazebo, and a bar roof myself. I had my
measurements, and came into your shop. I met with Jennifer and we went
over everything I needed. When I had questions that required further
assistance, Rodney was called upon, and I got the answers I needed. Both
were very helpful and had extensive product familiarity. They were very
friendly, and took the time required to insure I had the resources for
this "do it yourself" project. They also provided assistance with some
nontraditional uses, such as a waterfall. Again, a job well done!
My career is in aviation. My job requires a high standard, and
high quality, and that you stand behind your work. I enjoy doing home
improvements, and "do it yourself" projects. I try to maintain this
discipline on my own projects. Also, like everyone, I look for value in
my purchases. You met and exceeded all my expectations. My future
projects include a horse barn/ windmill, and storage building. I will be
a returning customer, and look forward to doing further business with
you.
Enclosed are some photos. I have a lot of pride sharing them as
should you. Thank you, and again, a job well done!
David Ord Byers